MTN INSURANCE - BAD CUSTOMER SERVICE

<p>I'm an MTN customer with a contract phone thats insured by them, I pay my contract and my insurance premium everymonth without fail.</p> <p>Now my phone is faulty and Im trying to claim, since Monday 24 October 2016, Ive have been trying in vain to contact the insurance dept, their number given out to customers <strong> ********** </strong> is never answered, all you hear are the automated responses.</p> <p>I have emailed them as well on the same day on their email address <span style="text-decoration: ********** got a reference ********** 5.</p> <p> </p> <p>To date 4 days later I still have recived any responce whatsover and yet they claim to respond / process claims within 24 hrs. When one calls their normal call centre <strong>808</strong>, all you get told is the Insurance Dept. is separate and they cannot connect you to them, basically you on your own.</p> <p> </p> <p>I am so disgusted with this network, when my contract term finishes, they can count me among their ex customers.</p> <p> </p>