rW
roy W
1 reviews | Active since Jul 2014
19 Mar 2015, 12:06
MTN INSURANCE - BAD BAD BAD !!!
Another week has passed since your reply and I have still not had any contact from MTN INSURANCE !!!!!!<br> Can you tell me exactly when you intend to give me service - I'm loosing business due to MTN'S lack of service. <br> <br> Your claim form says within 24 hours . A lie !!!!! You assured me last week that the phone will be repaired - a lie !!!! <br> I have also been promised a new LTE sim card for the past two weeks, which I am sure is another lie !<br> <br> I am so fed up with MTN !!!!!<br>
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MTN South Africa's replyOfficial
02 May 2023, 21:58Hello insinc,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records and the cell number provided on your post, CLAIM REF NO: 438167 has been declined.
Repudiation Reason: Provisions 6 of MTN Equipment Insurance Policy -
\You are solely responsible to ensure that the Administrator is informed of any change to the Equipment listed\".
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records and the cell number provided on your post, CLAIM REF NO: 438167 has been declined.
Repudiation Reason: Provisions 6 of MTN Equipment Insurance Policy -
\You are solely responsible to ensure that the Administrator is informed of any change to the Equipment listed\".
MTN South Africa's reply02 May 2023, 21:58
Official
Hello insinc,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records and the cell number provided on your post, CLAIM REF NO: 438167 has been declined.
Repudiation Reason: Provisions 6 of MTN Equipment Insurance Policy -
\You are solely responsible to ensure that the Administrator is informed of any change to the Equipment listed\".
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records and the cell number provided on your post, CLAIM REF NO: 438167 has been declined.
Repudiation Reason: Provisions 6 of MTN Equipment Insurance Policy -
\You are solely responsible to ensure that the Administrator is informed of any change to the Equipment listed\".