MTN insurance

Dear MTN Insurance Team,

I am writing to express my extreme frustration and disappointment regarding the prolonged delay in the collection of my phone for repairs. I lodged a claim on 25 June 2024 and promptly paid the excess fee the following day. However, despite it now being over a month since I initiated the claim, my phone has yet to be collected for the necessary repairs.

This delay is unacceptable and has caused significant inconvenience. I rely heavily on my phone for both personal and professional use, and this prolonged wait is severely impacting my daily activities.

I request an immediate resolution to this issue. Please arrange for the collection of my phone without further delay and provide me with a clear timeline for the repair process. Additionally, I would appreciate an explanation for this unacceptable delay and what steps MTN Insurance will take to ensure such incidents do not occur in the future.

I look forward to your prompt response and swift action to resolve this matter.

Claim Details:

• Claim Date: 25 June 2024 • Excess Fee Paid Date: 26 June 2024