1 reviews | Active since Jun 2012
MTN INSURANCE AWFUL SERVICE
I SENT MY CLAIM FORM FOR DAMAGED PHONE ON THE 26TH MARCH 2015, TO DATE IT HAS NOT BEEN COLLECTED. I HAVE SENT 4 FOLLOW UP EMAILS. ONLY ON THE 20TH APRIL THEY RESPONDED SAYING THEY WILL COLLECT THE DAMAGED PHONE AND BRING ME A LOAN PHONE. BUT TO DATE 4 MAY 15, THEY HAVE NOT COLLECTED. THEIR *** NUMBER WAS NOT ANSWERED FOR WEEKS. TODAY I WENT THOUGH, I WAS TOLD THEY WILL COLLECT ON THE 6TH MAY AND WILL SEND LOAN PHONE ON THE 13TH MAY. LEZANDRE ADAMS WAS GIVING ME FEEDBACK FROM SUPERVISOR. BUSISIWE DELOPENE AND I WAS TOLD MANAGER LOUISE VAN RENSBURG IS NOT AVAILABLE TO ASSIST ME. I AM SO ANNOYED, I HAVE BEEN WITH MTN, CONTRACT PHONE SINCE 2002. THEIR 808 CALL CENTER IS NOT BEING ANSWERED, I HOLD FOR MORE THEN 30 MIN.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the handset is BER(Beyond Economical Repair),therefore it has been sent to the assessor to finalise the claim.The assessor will respond to you shortly (as per the email conversation I had with them)
Thank you for your patience and would like to assure you that we are actively working to improve our service levels.We hope that we can restore your faith in us.
Kind regards,
Charles.
REQ:***.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the handset is BER(Beyond Economical Repair),therefore it has been sent to the assessor to finalise the claim.The assessor will respond to you shortly (as per the email conversation I had with them)
Thank you for your patience and would like to assure you that we are actively working to improve our service levels.We hope that we can restore your faith in us.
Kind regards,
Charles.
REQ:***.