MTN Insurance at it again!!!!!!!!

<p>I booked in my Huawei Mate 7 handset in November last year and it was collected from my house. Did not get any correspondence until I decided to call MTN Insurance.</p> <p> </p> <p>First, after contacting MTN insurance, I got a text saying there was outstanding information, and a gentlemen told me the outstanding information was a picture of the box my phone came in (absurd as it sounded, I obliged and sent it), then there was silience. I emailed the gentlemen again, then afterwards I got the same text saying there is outstanding information.</p> <p> </p> <p>I called again (Today) and I was asked what the cause of damage is. The cause of my phone switching off out of the blue is not known as I am not a technician, the phone fell and I do not know if damage was caused by falling or if it was a latent defect. </p> <p> </p> <p>I was then instructed to call MTN Repair centre and ask for the results of the inspection (of which I should pay for). This is both baffling and confussing, there is so much inconsistenies and confusion between the consultants. Can I have clarity PLEASE.</p> <p> </p> <p>I HAVE BEEN USING MTN FOR 15 YEARS, THIS I THINK WILL BE THE LAST CONTRACT I HAVE WITH THIS COMPANY.THIS IS FRUSTRATING. NINE MONTHS WITHOUT MY CELLPHONE, AND I STILL PAY MONTHLY.</p>