MTN Insurance are *******!

<p>I claimed from MTN insurance after my phone got ******.<br />I was insured for R15 000 with simcard insurance included… well on the document I signed when I took out the insurance that is – A CONTRACT.<br />After I submitted my claim I was told they do not replace the phone according to the insured amount but rather similar to what I had.<br />They also said sorry, on their side there is no insurance on the simcard included so it is too bad too sad, I will have to pay for the simcard!<br />Even though I signed for it to be included – how’s that for competence in capturing the contract correctly – ridiculous.<br /> <br />After waiting a week and a half to get my new phone, I received an Iphone 6s and not a Iphone 6s + SIMILAR to what I had before and which was insured!<br />After contacting them to sort out the issue, they were not very helpful at all and said I didn’t state I had an Iphone 6+ - surely they should know this.<br />I remember clearly telling them as it was specifically asked in a telephone conversation I had with them.<br /> <br />So now, I have to settle for the Iphone 6S, which I was not insured for number 1, and at the end a cheaper phone that what I actually had number 2 and I have to pay for a new simcard number 3 – don’t think do!!!!<br />What benefit does it bring me to pay a higher premium for a higher insurance of R15 000 if I don’t get the benefit of it!<br />I might as well have chosen the cheapest option.<br /> <br />The service I got from MTN Insurance is unacceptable and have incompetence written ALL over it.. not to mention their rude behaviour - ridiculous!!!<br />I can’t wait for my contract to end in October this year with MTN, after which they will definitely not see me again!</p> <p> </p> <p>Oh MTN, please don't try and contact me via my cellphone number, as you know, it is out of order!</p>