1 reviews | Active since Jul 2016
MTN Insurance are beyond pathetic
<p>I have now been waiting for 2 months for my claim to be sorted out without success. Every time I phone I hold for at least 20 minutes and then get spun a yarn regarding my claim. My excess was paid on the 20 September but now when I call in I get told the phone is at the manufacturer and there is a repair quote for over R3600.00 and everytime I get told they will escalate the issue to the manufacturer and give me feedback, 3 agents later still no feedback and the same reason "phone is at the manufacturer. The phone is on a contract yet for 2 months I sit without the phone but still pay. MTN are absolutely useless all round as a company. My contract at the beginning of August and September was up to date on the statement yet at the beginning of October suddenly I was over R1000 in arrears???? the best is they are so freaking fast to threaten to suspend your phone, maybe some of the so called accounts people should work in the insurance section. I cannot wait for the contract to finish so I can move my business elsewhere. MTN you have to have the worst service around. Disgusted, I will never recommend MTN to anybody!!!</p>
Good day Rodney Malyon,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance department's supervisory team for urgent attention and to revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Good day Rodney Malyon,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance department's supervisory team for urgent attention and to revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you for the response. I spoke to a supervisor yesterday who promised to call me back the same day with feedback and alas I'm still waiting patiently for the call. If it's taking so long to sort out a repair then just replace the phone, that's why I took insurance on it, not to be given a million stories and a constant run around.
Thank you for the response. I spoke to a supervisor yesterday who promised to call me back the same day with feedback and alas I'm still waiting patiently for the call. If it's taking so long to sort out a repair then just replace the phone, that's why I took insurance on it, not to be given a million stories and a constant run around.
So much for escalating this complaint to the insurance divisions supervisory team, 1 week later and I still haven't heard a word from anybody including your customer care after yheir first response. I firmly stand by my initial posting that MTN service is pathetic. In fact I shouldn't complain about the service because there is none to speak of. My rating would be zero stars now if it was possible. Angry and disappointed is all I can say!!!!!!!!!!
So much for escalating this complaint to the insurance divisions supervisory team, 1 week later and I still haven't heard a word from anybody including your customer care after yheir first response. I firmly stand by my initial posting that MTN service is pathetic. In fact I shouldn't complain about the service because there is none to speak of. My rating would be zero stars now if it was possible. Angry and disappointed is all I can say!!!!!!!!!!