MTN Insurance appalling service

<p>I submitted a claim form on the 12 May 2016, and to date have not received any feedback. When you call mtn insurance they do not answer. Or you hold for the longest of times and still and then the phone hangs up.</p> <p>I have tried callin so many times and still i do not get an answer. You complain on twitter and get dm's that say they'll get back to you. I am not sure how long i have been calling and still have no answer. Or how long ive been waiting for them to get back to me.</p> <p>Im appalled,angry, furious at the service that i have received from Insurance and i think moving from MTN is the only solution. I have been with MTN Insurance for over three years now. And i do not understand how they can treat me like this as a "valued customer". The service i have received is nothing ike they promise.</p> <p> </p> <p>Please make me undestand how i can be on hold for over an hour and withoin that time not even one consultant is available to take my call. I am seriously appalled and disgusted at the type of service that im am currently receiving.</p> <p>Why does MTN insurance even have a number, i dont remember calling them and getting through to a consultant. MTN Insurance needs to do something about their service before they loose all their customers.</p>