MTN Insurance and Pinnacle Marketing: ********* companies with no sense of ho to treat their clients.

It is very appalling how insurance companies and their partner companies treat us as consumers. I bought a Samsung S9 at MTN store in centurion (actually upgraded my existing contract) and I took insurance from MTN insurance which is administered by Pinnacle Marketing. I was told at the MTN store that the device insurance documentation has been sent to Pinnacle Marketing for them to register it. I was assured that the effective date will be that on which I bought the phone and requested the insurance.

I called pinnacle marketing several times to find out when will I get all the documents. My phone got lost and now when i went to go claim from the said insurer, their underwriter tells me that they cannot approve my claim because the effective date was after the reported date of loss.

They took forever to do their paperwork, I was promised that the effective date will be that which I bought the device. Their conduct is very ********* and they in no way have a sense of how to treat their customers fairly. Now all that they telling me is that I can approach the ombudsman if I want to. To think that I have been with MTN for over 8 years and this is how they treat their clients