mtn Insurance and mtn repairs horrible services

<p>My phone was collected on the 1st of March 2016, SPPL*** /IMEI NUMBER ***, I requested a loan phone but was told they dont have any phone available to loan, I was told to pay access amount of R150 of which I did in March, and I received automatic response that proof of payment was received.I made countless follow ups and had to wait more than 30 minutes before I get assistance. I called mtn Insurance and spoke to Refilwe Camnqa few times, sent her emails until she responds no more. I then called repairs department countless times as well until the matter was referred to manager SARAH, she too promised to assist but I'm still waiting. I've been with mtn for more than 10 years and don't deserve to be treated like I get their services for free, i really hurts me as a loyal customer to mtn to receive such treatment. Do I need to visit mtn head office undress naked to get attention and get my phone back??? Please help I WANT MY PHONE. </p>