1 reviews | Active since Jan 2011
MTN Insurance and General Turn Around Time Inadequate
<p>I sent an insurance claim in 29/09. Since then I have sent 6 or 7 emails to insurance ********** (no reply) I have sent messages to Facebook (no reply), I have sent messages to Twitter (no reply), I have gone to the MTN shop in Hyde Park where the staff there could not get hold of anyone, I have called about 30 times to ********** only to hold and having my calls dropped. I eventually spoke to someone on Thursday who said she had escalated the claim and promised I would have a response my Friday... of course not.</p> <p>What am I paying insurance premiums for if you are not willing to even respond to emails never mind replacing my hand set, it is completely ridiculous!</p> <p>My reference number is ********** 1 and my account number is A ********** </p> <p>Please ensure someone gets back to me today</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
This does not help my situation, WHEN can I expect substantial feedback on this claim? Who is going to get back to me? Is there someone from Guard Risk that I can call directly?
Still not one person has emailed me although on your "customer care" line you advise clients to rather email than hold for an operator, I have emailed you literally 10 times and have been blatantly ignored, I do not have time in my day to be chasing MTN to do their job. I wouldn’t have a job if this is how I treated my customers.
It says in your declaration in the claim form “The claim will take 24 to 48 hours after all information is supp**** and received by MTN Insurance administrators” this is clearly untrue.
Please advise when I will get feedback. I have been patient, but my patience has a limit. I do not want to have to take this further, I do know my rights as a consumer.
This does not help my situation, WHEN can I expect substantial feedback on this claim? Who is going to get back to me? Is there someone from Guard Risk that I can call directly?
Still not one person has emailed me although on your "customer care" line you advise clients to rather email than hold for an operator, I have emailed you literally 10 times and have been blatantly ignored, I do not have time in my day to be chasing MTN to do their job. I wouldn’t have a job if this is how I treated my customers.
It says in your declaration in the claim form “The claim will take 24 to 48 hours after all information is supp**** and received by MTN Insurance administrators” this is clearly untrue.
Please advise when I will get feedback. I have been patient, but my patience has a limit. I do not want to have to take this further, I do know my rights as a consumer.
This does not help my situation, WHEN can I expect substantial feedback on this claim? Who is going to get back to me? Is there someone from Guard Risk that I can call directly?
Still not one person has emailed me although on your "customer care" line you advise clients to rather email than hold for an operator, I have emailed you literally 10 times and have been blatantly ignored, I do not have time in my day to be chasing MTN to do their job. I wouldn’t have a job if this is how I treated my customers.
It says in your declaration in the claim form “The claim will take 24 to 48 hours after all information is supp**** and received by MTN Insurance administrators” this is clearly untrue.
Please advise when I will get feedback. I have been patient, but my patience has a limit. I do not want to have to take this further, I do know my rights as a consumer.
This does not help my situation, WHEN can I expect substantial feedback on this claim? Who is going to get back to me? Is there someone from Guard Risk that I can call directly?
Still not one person has emailed me although on your "customer care" line you advise clients to rather email than hold for an operator, I have emailed you literally 10 times and have been blatantly ignored, I do not have time in my day to be chasing MTN to do their job. I wouldn’t have a job if this is how I treated my customers.
It says in your declaration in the claim form “The claim will take 24 to 48 hours after all information is supp**** and received by MTN Insurance administrators” this is clearly untrue.
Please advise when I will get feedback. I have been patient, but my patience has a limit. I do not want to have to take this further, I do know my rights as a consumer.