MTN INSURANCE AND ADMYNTEC - BUYER BEWARE

If I could, this would be - 10. I have never had such bad service from MTN as well as their insurance service provider Admyntec. Despite having had my insurance claim for a ****** phone approved weeks ago and paying over almost a R1,000 in good faith I am still waiting to hear from them when I will receive my new phone. I have called (and they pretend that they are unable to hear you (EVERY SINGLE TIME IRRESPECTIVE OF THE PHONE YOU USE) despite the fact that the other services on the same line are able to hear you clearly!!! From the experience I've been having, I've started wondering if it's not a **** because this doesn't seem to be going anywhere no matter what I try - emails, WhatsApp's, requests for phone backs. Nothing, nada, niks. I've attempted to have it sorted out at two MTN branches with the same zero success. Has anyone else who has paid huge insurance premiums month for month for years on an MTN contract had the same experience?