MTN INSURANCE AND ADMINTECH Services

Admyntec. As an MTN customer with cellphone insurance through MTN, I expected a smooth and efficient claims process. Unfortunately, my experience with Admyntec has been nothing short of frustrating.

Here are the key issues I’ve encountered:

Slow Turnaround Time: Admyntec’s standard Service Level Agreement (SLA) of 7 to 14 days is already lengthy. However, it appears that Admyntec deliberately waits until the last day of the SLA before requesting additional information. This delay prolongs the process unnecessarily. Restarting SLA: When I promptly provide the requested information, Admyntec resets the SLA clock. This practice is unacceptable and feels like a deliberate attempt to delay claims processing. Lack of Communication: Despite numerous attempts, I have been unable to speak directly with any Admyntec administrators. The call center agents informed me that feedback on cases is only provided twice a week. This lack of communication adds to the frustration and uncer*****y. Overall Inefficiency: Admyntec’s handling of insurance claims is the worst I’ve encountered. I question why MTN continues to partner with Admyntec as their administrators. I urge Admyntec to improve its processes, transparency, and customer communication. As a loyal MTN customer, I expect better service and efficiency.

Sincerely,

Angry Customer