cB
christal B

1 reviews | Active since Feb 2011

07 Sept 2016, 09:07

MTN INSURANCE: AGAIN AGAIN AGGAIN

<p>I AMWRITING ANOTHER COMPLAINT AGAINST THIS PLACE.</p> <p> </p> <p>CLAIM SUBMITTED: 27 JUNE 2016</p> <p>1ST EMAIL FROM MTN RECEIVED: 28 JULY STATING PAYMENT OF R150.00 TO BE MADE (PHONE REAPIRED)</p> <p>2ND EMAIL FROM MTN RECIEVED: 16 AUGUST STATING PAYMENT OF R750,00 TO BE MADE (PHONE CANNOT BE FIXED.</p> <p>NUMEROUS CALLS TO MTN INSURANCE AND THEY STATE 2ND EMAIL RECEIVED FROM THEM IS CORRECT.</p> <p> </p> <p>1ST CALL RECEIVED FROM PHONE REPAIRS: 1 SEPTEMBER, THEY STATE THAT THEY HAVE FIXED MY PHONE AND WAITING FOR PAYMENT OF R150,00</p> <p> </p> <p>I CALLED MTN INSURNACE AGAIN TODAY, CALLS ARE DROPPED, CONSULTANT STATES THAT MY PHONE IS NOT FIXED.</p> <p>I CALLED PHONE REPAIRS AFTER AND THEY SAY THE PHONE HAS BEEN FIXED AND THEY ARE WAITING FOR MTN TO AUTHORISE DISPTACH AS PAYMENT OF R150,00 HAS BEEN MADE.</p> <p> </p> <p>MTN INSUARNCE STATES THAT PHONE IS NOT FIXED, PHONE REPAIRS SAY PHONE HAS BEEN FIXED.</p> <p> </p> <p>WHAT IS GOING ON?????????????? I HONESTLY CANNOT WAIT FOR MY CONTRACT TO END!!!! I HAVE BEEN ON CALL WITH MTN INSURANCE FOR 15 MINUTES NOW!!!!</p> <p> </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply08 Sept 2016, 22:01
Official

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

warm regards

mike

REQ: **********