cM
charlotte M
1 reviews | Active since Jul 2015
21 Feb 2019, 13:16
MTN INSURANCE AGAIN
Here we go again, after a grizzling situation with MTN,my claim got approved. I paid my access and was notified that my device would be delivered this week. A gentlemen from the insurance called and we confirmed everything. Today 21/02/2019 i call the insurance claims department only to be told by MUSA that my phone would be delivered next week and i would receive my tracking number today. its almost a month since iv been without a device. Now i need to wait another week. Geezzzzz!!!!! Really. After i was put through HELL with my claim i need to wait again.
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MTN South Africa's replyOfficial
22 Feb 2019, 10:06Good Day Charlotte
Thank you for your post.
We would like to sincerely apologise that you received such poor service, please accept our apologies for any inconvenience caused.
Kindly be advised that this matter has been escalated to the insurance department and will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management
Thank you for your post.
We would like to sincerely apologise that you received such poor service, please accept our apologies for any inconvenience caused.
Kindly be advised that this matter has been escalated to the insurance department and will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management
Best regards,
MTN South Africa's reply22 Feb 2019, 10:06
Official
Good Day Charlotte
Thank you for your post.
We would like to sincerely apologise that you received such poor service, please accept our apologies for any inconvenience caused.
Kindly be advised that this matter has been escalated to the insurance department and will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management
Thank you for your post.
We would like to sincerely apologise that you received such poor service, please accept our apologies for any inconvenience caused.
Kindly be advised that this matter has been escalated to the insurance department and will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management
Best regards,