1 reviews | Active since Feb 2011
MTN INSURANCE: AGAIN
<p>I am writing once again a complaint regarding my claim. After my intial complaint, I received a call and email on 28 July 2016 confirming that my claim has been approved, that my phone is repairable and I have to pay R150.00 , however I received another email today confirming that my phone is irrepairable and that I have to pay R750.00!!! This is utter ridiculous and causing so much frustration!!! what is the deal??? what is the correct statment now? I have been phoning since 8:00 AM and the phones ARE STILL not working!!!</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Best regards,