Mtn insurance

I had a cellphone contract with mtn which ended in may 2024 before it ended I went In store to find out if from my part there is anything I needed to do to make sure that they cancel both the insurance and month to month data I was asked to call in which I did in April mtn agent at call center assured me all is canceled. In June an insurance debit order came off my account I called in again to ask why my insurance isn’t canceled they said there was never a request logged , mind you I had advised on the first call in April that I no longer use the sim for the contract in over a year I lost the sim so that defeats the purpose of having an insurance linked to it as I was only advised only at the end of my contract that I can never claim from insurance if my contract sim is not active in my phone and the assisting agent in June advised to have successfully cancelled my insurance, it’s now July again they debited my account for insurance How many calls must I make to have this 😡 cancelled . That’s unprofessional and ****ming clients collecting funds when clients have cancelled contracts worst of all knowing that you can not even provide the service your debiting my account for . Your call center agents are unknowledgeable and inefficient nothing ever gets done effectively on first , second nor third call . As easy as you accept our contracts apply the same energy when we cancelling business . Your service is pathetic honestly.