MN
MBALENHLE N
1 reviews | Active since Jul 2012
14 Jan 2020, 14:47
MTN INSURANCE ( ADMYNTEC SERVICES)
I am very disappointed with MTN insurance. I insured my cellphone and when I claim I'm sent back and forth. I Called for follow up and spoke to an agent by the name of Sandile who was very rude and hang up the phone while I was talking. I called in again and spoken to the Lady who also advised that its almost 5 '0 clock she's not payed overtime and hang up. Every time when I call I'm told different stories every day. Until today I have not received a phone the whole of December now I'm in January. I was told last week that they will deliver the phone the following day still no phone. When I called today I spoken to the lady bythe name of Nonhlanhla who advised that there are still awaiting for the claim to be processed which I asked her that I was told that the first week of December.
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Replies (9)0
Replies (9)MN
MBALENHLE N's updateReviewer Update
14 Jan 2020, 16:51good day, The above response is a bull **** I paid access and the store called them and we spoken to Tshepo on the 09/01/2019 who confirmed that they received proof payment. You must investigate before sending such emails to the client.
MN
MBALENHLE N's update14 Jan 2020, 16:51
Reviewer Update
good day, The above response is a bull **** I paid access and the store called them and we spoken to Tshepo on the 09/01/2019 who confirmed that they received proof payment. You must investigate before sending such emails to the client.
MN
MBALENHLE N's updateReviewer Update
14 Jan 2020, 16:53thank you Alice I will await for response. Apologies I responded to the wrong response
MN
MBALENHLE N's update14 Jan 2020, 16:53
Reviewer Update
thank you Alice I will await for response. Apologies I responded to the wrong response
MN
MBALENHLE N's updateReviewer Update
15 Jan 2020, 16:37Still no update today is the 15 of January 2020. I logged the claim in December 2019. All this company is concerned about is clients money and not providing a service they should. I wonder why MTN is using such service provider who will make the business go down.
MN
MBALENHLE N's update15 Jan 2020, 16:37
Reviewer Update
Still no update today is the 15 of January 2020. I logged the claim in December 2019. All this company is concerned about is clients money and not providing a service they should. I wonder why MTN is using such service provider who will make the business go down.
MN
MBALENHLE N's updateReviewer Update
20 Jan 2020, 23:00I REGRET THE DAY I TOOK CONTRACT WITH MTN. I LOST MY PHONE I HAD TO WAIT FOR WHOLE MONTH FOR INSURANCE TO DELIVER A NEW PHONE. TODAY I GOT A PHONE AFTER THE WHOLE MONTH OF WAITING NOW I'M SEND BACK AND FOURTH TO DO A SIM SWAP. I AM TOLD I MUST CALL CALL CENTRE LINE IF I CALL THEM THEY ARE TELLING ME I MUST GO AND DO IT IN STORE. WHY SHOULD I DO IT IN STORE? WHERE I NEED TO PAY AGAIN? IS MTN NOT GETTING ENOUGHB OF OUR MONEY THAT THEY CHARGING US NOW WE ALSO NEED FORCED TO PAY FOR SIM SWAP. I NEED SOMEONE TO ASSIST ME I CANT BE WASTING MYTIME FOR THIS. SENT UP AND DOWN JUST FOR THE SIM SWAP. MTN YOUR SERVICE IS VERY BAD. I WILL NEVER SIGN UP WITH YOUR COMPANY AGAIN.
MN
MBALENHLE N's update20 Jan 2020, 23:00
Reviewer Update
I REGRET THE DAY I TOOK CONTRACT WITH MTN. I LOST MY PHONE I HAD TO WAIT FOR WHOLE MONTH FOR INSURANCE TO DELIVER A NEW PHONE. TODAY I GOT A PHONE AFTER THE WHOLE MONTH OF WAITING NOW I'M SEND BACK AND FOURTH TO DO A SIM SWAP. I AM TOLD I MUST CALL CALL CENTRE LINE IF I CALL THEM THEY ARE TELLING ME I MUST GO AND DO IT IN STORE. WHY SHOULD I DO IT IN STORE? WHERE I NEED TO PAY AGAIN? IS MTN NOT GETTING ENOUGHB OF OUR MONEY THAT THEY CHARGING US NOW WE ALSO NEED FORCED TO PAY FOR SIM SWAP. I NEED SOMEONE TO ASSIST ME I CANT BE WASTING MYTIME FOR THIS. SENT UP AND DOWN JUST FOR THE SIM SWAP. MTN YOUR SERVICE IS VERY BAD. I WILL NEVER SIGN UP WITH YOUR COMPANY AGAIN.
MN
MBALENHLE N's updateReviewer Update
20 Jan 2020, 23:01I REGRET THE DAY I TOOK CONTRACT WITH MTN. I LOST MY PHONE I HAD TO WAIT FOR WHOLE MONTH FOR INSURANCE TO DELIVER A NEW PHONE. TODAY I GOT A PHONE AFTER THE WHOLE MONTH OF WAITING NOW I'M SEND BACK AND FOURTH TO DO A SIM SWAP. I AM TOLD I MUST CALL CALL CENTRE LINE IF I CALL THEM THEY ARE TELLING ME I MUST GO AND DO IT IN STORE. WHY SHOULD I DO IT IN STORE? WHERE I NEED TO PAY AGAIN? IS MTN NOT GETTING ENOUGHB OF OUR MONEY THAT THEY CHARGING US NOW WE ALSO NEED FORCED TO PAY FOR SIM SWAP. I NEED SOMEONE TO ASSIST ME I CANT BE WASTING MYTIME FOR THIS. SENT UP AND DOWN JUST FOR THE SIM SWAP. MTN YOUR SERVICE IS VERY BAD. I WILL NEVER SIGN UP WITH YOUR COMPANY AGAIN.
MN
MBALENHLE N's update20 Jan 2020, 23:01
Reviewer Update
I REGRET THE DAY I TOOK CONTRACT WITH MTN. I LOST MY PHONE I HAD TO WAIT FOR WHOLE MONTH FOR INSURANCE TO DELIVER A NEW PHONE. TODAY I GOT A PHONE AFTER THE WHOLE MONTH OF WAITING NOW I'M SEND BACK AND FOURTH TO DO A SIM SWAP. I AM TOLD I MUST CALL CALL CENTRE LINE IF I CALL THEM THEY ARE TELLING ME I MUST GO AND DO IT IN STORE. WHY SHOULD I DO IT IN STORE? WHERE I NEED TO PAY AGAIN? IS MTN NOT GETTING ENOUGHB OF OUR MONEY THAT THEY CHARGING US NOW WE ALSO NEED FORCED TO PAY FOR SIM SWAP. I NEED SOMEONE TO ASSIST ME I CANT BE WASTING MYTIME FOR THIS. SENT UP AND DOWN JUST FOR THE SIM SWAP. MTN YOUR SERVICE IS VERY BAD. I WILL NEVER SIGN UP WITH YOUR COMPANY AGAIN.
MN
MBALENHLE N's updateReviewer Update
20 Jan 2020, 23:04I REGRET THE DAY I TOOK CONTRACT WITH MTN. I LOST MY PHONE I HAD TO WAIT FOR WHOLE MONTH FOR INSURANCE TO DELIVER A NEW PHONE. TODAY I GOT A PHONE AFTER THE WHOLE MONTH OF WAITING NOW I'M SEND BACK AND FOURTH TO DO A SIM SWAP. I AM TOLD I MUST CALL CALL CENTRE LINE IF I CALL THEM THEY ARE TELLING ME I MUST GO AND DO IT IN STORE. WHY SHOULD I DO IT IN STORE? WHERE I NEED TO PAY AGAIN? IS MTN NOT GETTING ENOUGHB OF OUR MONEY THAT THEY CHARGING US NOW WE ALSO NEED FORCED TO PAY FOR SIM SWAP. I NEED SOMEONE TO ASSIST ME I CANT BE WASTING MYTIME FOR THIS. SENT UP AND DOWN JUST FOR THE SIM SWAP. MTN YOUR SERVICE IS VERY BAD. I WILL NEVER SIGN UP WITH YOUR COMPANY AGAIN.
MN
MBALENHLE N's update20 Jan 2020, 23:04
Reviewer Update
I REGRET THE DAY I TOOK CONTRACT WITH MTN. I LOST MY PHONE I HAD TO WAIT FOR WHOLE MONTH FOR INSURANCE TO DELIVER A NEW PHONE. TODAY I GOT A PHONE AFTER THE WHOLE MONTH OF WAITING NOW I'M SEND BACK AND FOURTH TO DO A SIM SWAP. I AM TOLD I MUST CALL CALL CENTRE LINE IF I CALL THEM THEY ARE TELLING ME I MUST GO AND DO IT IN STORE. WHY SHOULD I DO IT IN STORE? WHERE I NEED TO PAY AGAIN? IS MTN NOT GETTING ENOUGHB OF OUR MONEY THAT THEY CHARGING US NOW WE ALSO NEED FORCED TO PAY FOR SIM SWAP. I NEED SOMEONE TO ASSIST ME I CANT BE WASTING MYTIME FOR THIS. SENT UP AND DOWN JUST FOR THE SIM SWAP. MTN YOUR SERVICE IS VERY BAD. I WILL NEVER SIGN UP WITH YOUR COMPANY AGAIN.
MN
MBALENHLE N's updateReviewer Update
20 Jan 2020, 23:06I REGRET THE DAY I TOOK CONTRACT WITH MTN. I LOST MY PHONE I HAD TO WAIT FOR WHOLE MONTH FOR INSURANCE TO DELIVER A NEW PHONE. TODAY I GOT A PHONE AFTER THE WHOLE MONTH OF WAITING NOW I'M SEND BACK AND FOURTH TO DO A SIM SWAP. I AM TOLD I MUST CALL CALL CENTRE LINE IF I CALL THEM THEY ARE TELLING ME I MUST GO AND DO IT IN STORE. WHY SHOULD I DO IT IN STORE? WHERE I NEED TO PAY AGAIN? IS MTN NOT GETTING ENOUGHB OF OUR MONEY THAT THEY CHARGING US NOW WE ALSO NEED FORCED TO PAY FOR SIM SWAP. I NEED SOMEONE TO ASSIST ME I CANT BE WASTING MYTIME FOR THIS. SENT UP AND DOWN JUST FOR THE SIM SWAP. MTN YOUR SERVICE IS VERY BAD. I WILL NEVER SIGN UP WITH YOUR COMPANY AGAIN.
MN
MBALENHLE N's update20 Jan 2020, 23:06
Reviewer Update
I REGRET THE DAY I TOOK CONTRACT WITH MTN. I LOST MY PHONE I HAD TO WAIT FOR WHOLE MONTH FOR INSURANCE TO DELIVER A NEW PHONE. TODAY I GOT A PHONE AFTER THE WHOLE MONTH OF WAITING NOW I'M SEND BACK AND FOURTH TO DO A SIM SWAP. I AM TOLD I MUST CALL CALL CENTRE LINE IF I CALL THEM THEY ARE TELLING ME I MUST GO AND DO IT IN STORE. WHY SHOULD I DO IT IN STORE? WHERE I NEED TO PAY AGAIN? IS MTN NOT GETTING ENOUGHB OF OUR MONEY THAT THEY CHARGING US NOW WE ALSO NEED FORCED TO PAY FOR SIM SWAP. I NEED SOMEONE TO ASSIST ME I CANT BE WASTING MYTIME FOR THIS. SENT UP AND DOWN JUST FOR THE SIM SWAP. MTN YOUR SERVICE IS VERY BAD. I WILL NEVER SIGN UP WITH YOUR COMPANY AGAIN.
MN
MBALENHLE N's updateReviewer Update
20 Jan 2020, 23:09I REGRET THE DAY I TOOK CONTRACT WITH MTN. I LOST MY PHONE I HAD TO WAIT FOR WHOLE MONTH FOR INSURANCE TO DELIVER A NEW PHONE. TODAY I GOT A PHONE AFTER THE WHOLE MONTH OF WAITING NOW I'M SEND BACK AND FOURTH TO DO A SIM SWAP. I AM TOLD I MUST CALL CALL CENTRE LINE IF I CALL THEM THEY ARE TELLING ME I MUST GO AND DO IT IN STORE. WHY SHOULD I DO IT IN STORE? WHERE I NEED TO PAY AGAIN? IS MTN NOT GETTING ENOUGHB OF OUR MONEY THAT THEY CHARGING US NOW WE ALSO NEED FORCED TO PAY FOR SIM SWAP. I NEED SOMEONE TO ASSIST ME I CANT BE WASTING MYTIME FOR THIS. SENT UP AND DOWN JUST FOR THE SIM SWAP. MTN YOUR SERVICE IS VERY BAD. I WILL NEVER SIGN UP WITH YOUR COMPANY AGAIN.
MN
MBALENHLE N's update20 Jan 2020, 23:09
Reviewer Update
I REGRET THE DAY I TOOK CONTRACT WITH MTN. I LOST MY PHONE I HAD TO WAIT FOR WHOLE MONTH FOR INSURANCE TO DELIVER A NEW PHONE. TODAY I GOT A PHONE AFTER THE WHOLE MONTH OF WAITING NOW I'M SEND BACK AND FOURTH TO DO A SIM SWAP. I AM TOLD I MUST CALL CALL CENTRE LINE IF I CALL THEM THEY ARE TELLING ME I MUST GO AND DO IT IN STORE. WHY SHOULD I DO IT IN STORE? WHERE I NEED TO PAY AGAIN? IS MTN NOT GETTING ENOUGHB OF OUR MONEY THAT THEY CHARGING US NOW WE ALSO NEED FORCED TO PAY FOR SIM SWAP. I NEED SOMEONE TO ASSIST ME I CANT BE WASTING MYTIME FOR THIS. SENT UP AND DOWN JUST FOR THE SIM SWAP. MTN YOUR SERVICE IS VERY BAD. I WILL NEVER SIGN UP WITH YOUR COMPANY AGAIN.
MN
MBALENHLE N's updateReviewer Update
20 Jan 2020, 23:30I REGRET THE DAY I TOOK CONTRACT WITH MTN. I LOST MY PHONE I HAD TO WAIT FOR WHOLE MONTH FOR INSURANCE TO DELIVER A NEW PHONE. TODAY I GOT A PHONE AFTER THE WHOLE MONTH OF WAITING NOW I'M SEND BACK AND FOURTH TO DO A SIM SWAP. I AM TOLD I MUST CALL CALL CENTRE LINE IF I CALL THEM THEY ARE TELLING ME I MUST GO AND DO IT IN STORE. WHY SHOULD I DO IT IN STORE? WHERE I NEED TO PAY AGAIN? IS MTN NOT GETTING ENOUGHB OF OUR MONEY THAT THEY CHARGING US NOW WE ALSO NEED FORCED TO PAY FOR SIM SWAP. I NEED SOMEONE TO ASSIST ME I CANT BE WASTING MYTIME FOR THIS. SENT UP AND DOWN JUST FOR THE SIM SWAP. MTN YOUR SERVICE IS VERY BAD. I WILL NEVER SIGN UP WITH YOUR COMPANY AGAIN.
MN
MBALENHLE N's update20 Jan 2020, 23:30
Reviewer Update
I REGRET THE DAY I TOOK CONTRACT WITH MTN. I LOST MY PHONE I HAD TO WAIT FOR WHOLE MONTH FOR INSURANCE TO DELIVER A NEW PHONE. TODAY I GOT A PHONE AFTER THE WHOLE MONTH OF WAITING NOW I'M SEND BACK AND FOURTH TO DO A SIM SWAP. I AM TOLD I MUST CALL CALL CENTRE LINE IF I CALL THEM THEY ARE TELLING ME I MUST GO AND DO IT IN STORE. WHY SHOULD I DO IT IN STORE? WHERE I NEED TO PAY AGAIN? IS MTN NOT GETTING ENOUGHB OF OUR MONEY THAT THEY CHARGING US NOW WE ALSO NEED FORCED TO PAY FOR SIM SWAP. I NEED SOMEONE TO ASSIST ME I CANT BE WASTING MYTIME FOR THIS. SENT UP AND DOWN JUST FOR THE SIM SWAP. MTN YOUR SERVICE IS VERY BAD. I WILL NEVER SIGN UP WITH YOUR COMPANY AGAIN.