MTN INSURANCE ADMYNTEC DOES NOT WANT TO PAY MY CLAIM

This year I bought an iPhone 12 128 gig on contract and I was upgrading from my iphone 7 32 gig, since I was upgrading my phone I also upgraded my insurance. I was in contact with the admyntec to take the Policy, I informed them that I have two numbers one for the contract and one is my day to day number, they then advise me that since my other number is a telkom number I need to port it to MTN so they can track usage for the device.

I ported my number to MTN and this was confirmed on the 23rd of January 2021 and and they confirmed that the insurance was loaded for the iPhone 12. I proceeded to use my phone knowing that it was insured. on the 15th of February 2021 I was ****** at knife point by three guys and they took my stuff including the phone, I got home and used my old phone to blacklist my iphone 12,I the consultant managed to blocked my iphone 7, she gave me an ITC number that I took to the police station and got acase number, following day I discovered that my iphone 7 was not working I then used my other phone to contact MTN to find out what happened and true enough that lady blocked my iphone 7 instead, I requested that the iphone 12 be blacklisted too and it was blacklisted.

Then I had to go to the police station to make an affidavit to unblock my iphone 7 and give them the new ITC number, after weeks of emails and phone calls with admyntec they finally sent me a letter from Guardrisk stating that my claim was rejected because the number that was issue with the device was not the number that was in the device when it was ******. so I emailed Guardrisk stating that I registered two numbers for that phone for insurance and Guardrisk has not responded to my dispute.

I called admyntec at *** they tell me that from their system it shows that there is no usage for the device from 23-01-2021 until 15-02-2021 for both numbers that I listed for my device, they asked for the usage report, I sent them bank statement and proof of payments for Data and airtime. they said that is not enough proof and I must go to the MTN store to get the usage report, I called there and they could not help and they directed me to call 135 and I did i was promised the usage so I also downloaded the App and downloaded statements that shows the calls I was making, sms I sent and browsing. I sent these and after calling to confirm if they received them I was told that these reports do not prove that I was using the phone and I could be using a Nokia or Tablet, now they want the Box of the device and handset usage report. A report that shows that I was using the device, I was sent to the MTN store and when I got the I was told that they can not provide me with that kind of report. admyntec have sent me to get a report that no one can get so that they can avoid paying my claim