Mtn insurance a total ****

<p>I've recently insured my Samsung s6 under mtn insurance. I registered online n within the next month they were already debiting my account. On the 24 May 2016 my phone had gotten damaged by water. After panicking n trying to sort it out I calmed myself down realising I'm insured. So I filled in an online claim forms and waited 2 days but still no reply. I thereafter tried calling the call centre which resulted in no answer for 45 minutes. I called the call centre continuously for a week but no answer. I went on to emailing them my claim form, waited another week and still no reply. After 2 weeks I went over to the gateway mtn branchwho were of no help, they insisted I continue waiting. A week later I went back to that branch where a lady named Gugu emailed the head office, she said she will get back to me but never did. The following week I went to the mtn branch on umhlanga ridge where they helped me to resend a claim form. 2 weeks later and still no reply from anyone. The call centre seems to have no one working there as there's never ever an answer. I'm fed up now and hAve no way of getting my phone sorted out and no way to even cancel that terrible insurance. It's such a shame that such a reputable company are such *********** rogues.</p>