MTN Insurance, a ****?
<p>I have an iPhone 6 insured with MTN. I lodged a claim on 26th October. They collected the device by the 30th. The last I heard from them was the fiest week November where they indicated they had approved the claim and I was due to pay the excess, which I paid on the same day and submitted proof via email. </p> <p> </p> <p>I have been trying to follow up with no success. When I call their line, the option to speak to a consultant does not work, several emails I have sent have been ignored and not responded to.</p> <p> </p> <p>I am starting to think I will never get my phone back.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,