MTN INSURANCE A ****

<p>I put in a claim for my lost cellphone in November 2016 and still havent received any service from this insurance company. I was called by 4 different consultants two telling me that that the claim has been approved and the other two saying it has been declined. I also received an sms saying that i must go pay my access. When i enquire about the bank name they tell me that my claim was declined due to the fact that my number was not working for a month and i clearly explained that i no longer have mtn contacts so i hardly use the number and that i was out of the country for some of the time. I even asked a consustant at an MTN store to assist me with this claim and they asked for the proof of purchase which she sent through. She further called them on my behalf and she responded to say the claim was approved and i need to pay acess. Now the story has changed. I really dont know what to do because my number has been out of service for 4 months now and im also going to forfeit the monthly airtime they send me. I ensured a cellphone and it got lost now i want a replacement. I regret the day I chose to insure my cellphone with MTN. </p>