MTN insurance a disgrace

Dealing with MTN Insurance department is a nightmare. First, they take unusually long to answer, and if they do, there's a huge probability the phone call will drop. So calling them is a waste of time.<br> The staff are not well equipped and there seems to be a general confusion on what needs to be done. So passing the buck is the typical behaviour.<br> After months of begging them to repair my phone, they eventually collected it with a promise of maximum 10 working days until I got it back.<br> It's been over a month. They don't reply to my emails. <br> I went to a MTN branch. They cannot trace the Job number of my repair. They even called MTN Insurance department the embarrassment of the company.<br> This is my job number: [#***9]. I need to know where is my phone.