wN
winile N
1 reviews | Active since Dec 2012
21 Aug 2015, 17:06
MTN Insurance
I reported my phone ****** last week and I was notified that the turn around time is 5 days.<br> <br> I insured my cell phone and my sim card with MTN and now I don't have cellphone and my sim card.<br> <br> Your service its poor maybe I should move my contract to Cell C, I'm sure they have a better service than you.<br> <br> I even went to the Sandton Branch and they also sent an email and cc me but these no feedback.<br> <br> Please advised if we are paying a **** or what
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
11 Sept 2015, 11:18Hello MakaHlelo2,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that as per information on our system it shows that your insurance was approved, I called you to confirm if you were informed about your application being approved.
I'll send you an email to communicate with directly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that as per information on our system it shows that your insurance was approved, I called you to confirm if you were informed about your application being approved.
I'll send you an email to communicate with directly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
MTN South Africa's reply11 Sept 2015, 11:18
Official
Hello MakaHlelo2,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that as per information on our system it shows that your insurance was approved, I called you to confirm if you were informed about your application being approved.
I'll send you an email to communicate with directly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that as per information on our system it shows that your insurance was approved, I called you to confirm if you were informed about your application being approved.
I'll send you an email to communicate with directly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie