SZ
Siphelele Z
1 reviews | Active since Aug 2015
18 Aug 2015, 15:47
MTN Insurance
have a contract phone with MTN , a month ago phone screen went black , went to an Mtn dealership in Pavillion ( 25/07/2015) filled in an MTN insurance form because the device is insured . MTN insurance has not contacted me to date . Have sent a number of emails and when calling one cant get through because calls are cut . I have been with out a handset for nearly a month now . Im frustrated and really disappointed in the service.When calling the 808 number i did not get any service
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MTN South Africa's replyOfficial
10 Sept 2015, 14:18Hello Misslele,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The query has been escalated to our insurance department for assistance
Regards
Lorraine
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The query has been escalated to our insurance department for assistance
Regards
Lorraine
Best regards,
MTN South Africa's reply10 Sept 2015, 14:18
Official
Hello Misslele,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The query has been escalated to our insurance department for assistance
Regards
Lorraine
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The query has been escalated to our insurance department for assistance
Regards
Lorraine
Best regards,