MTN INSURANCE

I am annoyed but the lack of service from MTN INSURANCE DEPT. I have been waiting for a replacement device for over a month. started with this claim two months ago. It took weeks for the device to be collected. eventually it was collected. Time to fix the device, I was told that the device cannot be fix but has to be replaced. Paid two excesses. Then I was told that the iPhone 7 has been discontinued. I will be replace with android devices. which I was unhappy with since I insured an iPhone. I was told they have iPhone SE for me then no they do no have one. they are waiting for stock. every time when I call I'm being told that the matter has been escalated. I pay for the device and insurance every month. MTN IS BENEFITTING, THEY DO NOT CARE ABOUT YOUR CUSTOMERS. I HAVE BEEN THEIR CUSTOMER FOR OVER 20 YEARS. I have three accounts with MTN which I regret taking.