MTN insurance

My name is Sinah Molekwa [Ticket ID: 615481] Fwd:Claim form

I bought Samsung S9 on contract with MTN in 2018 and insured the phone .this year I upgraded my phone with Huawei phone and I did not insure it instead I continued to insure my Samsung since Huawei was a cheaper phone. MTN has been debiting me for insurance for the past 2 & half years and last week I put a claim for my phone screen which is cracked, for the past 7 days I am being sent to pillar to post, they claiming they cannot allocate my phone on their system, I then asked if they can tell me which phone I am paying for since they are debiting me for over 2 years, instead of them answering me, they asked me for my tax invoice and contract. I am utterly disgusted by their service and I am the one doing follow up everytime I must get a reply. It's either they fix my phone or refund me all the money they have been charging me monthly for over 2 years. Please help.

Regards Sinah ***