MTN Insurance

I Lost my device on the 03/04/2023 and report it lost to MTN for blocking then call MTN insurance on the 04/04/2023. Called services provider MTN on the 05/04/2023 they asked for Affidavit, Claim form and my copy of my ID provid them with all they asked on the same day. they send sms notifying me about the amount of access I need to pay R150.00 paid then scan and send on the same day got respond that they received everything. Recieve another sms notifiying about when i will recieve new device and will be delivered on the next 3 to 5 working days on 11/04/2023. On the 14/04/2023 Friday device was not delivered when i call the send courier to wrong address they arrange another date 17/04/2023 again device not delivered call again ask them why my device is not delivered again they telling that there courier is saying device will be delivered tomorrom. I've never be so angry and made a fool like this in my entire live. MTN and there courier IT are useless and they don't respect us as there client