CW
Christoff W
1 reviews | Active since Jun 2015
06 Jun 2015, 11:51
MTN Insurance
I did an upgrade on the 30th of April at MTN in Wonderpark. I took out insurance with them. I lost the phone and now they can't find any recorde of the insurance I took out. I still took out the insurance in the store. <br> <br> If I did not take insurance in the store or decided against it, I would have insured it on my personal insurance.<br> <br> What can I do to resolve this?
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Replies (1)
MTN South Africa's replyOfficial
17 Jun 2015, 10:18Hello cvzvanwyk,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advise that your query has been escalated to the relevant department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advise that your query has been escalated to the relevant department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
Best regards,
MTN South Africa's reply17 Jun 2015, 10:18
Official
Hello cvzvanwyk,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advise that your query has been escalated to the relevant department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advise that your query has been escalated to the relevant department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
Best regards,