MTN INSURANCE

MY BAG WAS ****** OUT OF MY HANDS WITH ALL MY DOC AND CELLPHONE ON 30 DEC. I HAVE A INSURANCE WITH MTN IT IS KNOW THE 4 FEB MY CLAIM STILL IN REVIEW. HOW LONG MUST YOU WAIT FOR A NEW CELL PHONE I BORROWED A PHONE FROM MY DAUGTHER AND NEED HER CELLPHONE BACK