MTN Insurance

I am writing to express my disappointment and frustration regarding the handling of my recent insurance claim and the subsequent cancellation of my insurance policy.

When I first joined MTN Insurance, I was clearly informed that the insurance covered both theft and loss of my device. Based on that understanding, I consistently paid for premium insurance with the expectation that I would be protected in such situations.

Unfortunately, when I recently lost my phone, I submitted a claim and was surprised to be informed that my claim would not be honoured. The reason given was that I had been “reckless” by leaving my phone charging at home, which MTN considered a violation of the policy. I find this explanation unfair and unreasonable, as it is common and practical to leave a phone charging at home.

To make matters worse, my insurance policy was cancelled immediately after my claim, despite my history of paying premiums on time. This feels unjust, as I was never made aware that such a situation would lead to cancellation.