MTN Insurance

I am extremely disappointed in the MTN Insurance service. After going back and forth from September 2020 because of a mistake they made when insuring me on an old device which became my problem with up to three excess payments for device repair. My claim was finally approved at the end of November 2020. Now, on the 26th of January 2021 I still have no device. MTN was not able to repair my damaged A30 and also not willing to replace my device with a cellphone in the same value/price range of the A30. They keep sendig me options of devices way below what my current contract is worth, claiming that the A30 is out of stock. This has been the worst experience I've had with an insurance company and I would not recommend MTN Insurance to anyone.