MTN INSURANCE

I Submitted a Claim VIA the Web form, never received any response<br> <br> Had to phone the insurance call center and had to wait over 30 min before any one answered the phone to be told they don't send notifications when you submit via the web form. I then followed up 3 days later and the automated system say it had been approved and needed to speak to a consultant for information. waited anther 30 min before the call was answered. to be told it takes 5 working days for a claim to be assessed. Who can go in this day and age without a cell phone for 5 working days? The Previous Claim I did with MTN over 2 Years ago I had the claim approved and a new phone within 2 days