MTN Insurance

MTN Insurance division lack of service is unacceptable. I logged a claim for repairs of a cracked screen on the 21st November 2019 & to date, 2 months later my device has not been fixed. It took MTN 2 weeks during I was calling & emailing to approve the claim then I paid excess then only 2 weeks after did MTN send out courier to collect the device without prior arrangement arriving at my place of work 30 minutes after I had knocked off. I have since been following up when this claim will be concluded & MTN is not auctioning I have subsequently requested refund of premiums & claim fee but no action from MTN.