MM
Mandla M
1 reviews | Active since Jun 2017
09 May 2019, 10:28
MTN Insurance
On the 16 of April 2019 I logged a claim for my mobile device with MTN Insurance . The claim was approved and i paid axcess on the 23 April 2019. The replacement phone was delivered on the 26 April 2019, only to realise that the insurance sent me an incorrect phone, I than returned the phone immediately. I had to wait for another 2 weeks to get a correct phone. I just received a parcel from the courier company and wait for it, It still incorrect again. I just call the company only to be told that I will have to do the same process again, which mean I'm in for another 2 or more weeks waiting period.
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MTN South Africa's replyOfficial
10 May 2019, 10:57Good day
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
MTN South Africa's reply10 May 2019, 10:57
Official
Good day
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,