Mtn insurance

Im very dissapointment at the level of service received from MTN Melrose arch,the claim process has been a nightmare because of my insurance claim,most of the important details of my insurance were not disclosed and when I decided to go to the branch they blame it on the insurer.My phone for ****** on the 30th of April and when I contact the "insurance "I'm told the system is showing that I have not used my phone for 7 days prior to it being ******,I don't care what that means on their side but if you give me that kind of information then bring facts because I can prove that I bought data and have been using the internet.....i use my phone mostly for work purposes and I only use the minutes which are included with my contract and I use a landline at work. Someone needs to contact me and bring solutions,I'm dealing with the trauma of having my cellphone grabbed from my hand and no one helped so I don't need to be told anything that drains me.