MTN Insurance

On Friday 26/10/2018 there was an incident where my phone was lost/****** from a restaurant. The last time i had it was in the restroom . I went back after i left and realised i did not have it on me , when i went back it was gone .

I went to the police station on Saturday morning and reported the device ****** and black listed it etc , as per instructions given to me .

I sent all relevant documents the Monday morning . I phoned on Tuesday to find out what was happening and was told my claim was denied due to the fact that it was "left unattended in a public place".

First of all , i am a mother and it is extremely easy to get distracted by a toddler . Second of all , the policy and clauses were only sent to me once i received the response that the claim was denied .

The insurance has now been canceled on my behalf and i am without a phone after paying my insurance for all these months without giving them any type of hassle . This incident was the very first time in which i claimed for a new device .