MTN Insurance

Good Day,

I have ungraded my contract over a Samsung device to an Iphone X, in the process I requested that the Xperia X2 cover be cancelled to cover the Iphone X(I have a second contract for the Xperia). I had an incident where the Samsung was damaged and tried to claim for this and was advised that the device is not insured any longer, I was given a run around since December 2017 and in the process was advised that the Iphone X is also not insured as I requested. I spoke to Warren and he referred me to Lungi Manzini who has not been helpful at all and has to date not responded to any of my emails after advising him that they have cancelled the wrong policy. I have spoken to so many consultants in between to which no one has been able to assist with this process. Please get back to me as soon as possible with a resolution to this problem as I am not making any progress since mid December to date. Please get back to me as soon as possible with a resolution.

Regards,

Ignatia Mashigo.