NR
Nick R

1 reviews | Active since Oct 2017

23 Oct 2017, 11:07

MTN insurance

I dealt with Amanda Johannes in connection with my new upgraded phone to be insured by MTN. The process was easy, she was friendly, edcuated and gave me an incredible service. It is individuals like her that make life easier when it should be and make the customer experience rewarding. I am a business owner and this is rare to see.

Thank you Amanda and Team MTN Insurance.

0
Replies (2)
MTN South Africa
MTN South Africa's reply23 Oct 2017, 11:27
Official

Hello Nick,

I want to thank you for the kind words you said about Amanda Johannes. Your thoughts are important to us, but we're especially pleased when the feedback is positive. I'll be sure to share it with Amanda's Management Team

We try hard to provide the best possible service & products to our customers and their satisfaction is our reward. The more satisfied customers we have, the more our business will thrive.

We really appreciate you taking the time to let us know we're doing something right. We look forward to serving you in the future.

Regards,

Willem Jnr Loots

MTN Complaints Management Team

Best regards,

MTN South Africa
MTN South Africa's reply23 Oct 2017, 11:27
Official

Good day Nick

Thank you for taking time to raise your appreciations with MTN about its staff.

We are thankful to have provided you with the service you need and would like to assure you that we always strive to provide the best service at all times.

This massage will be shared with management and everyone involved.

Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst

Best regards,