TN
Theresa N
1 reviews | Active since Apr 2013
18 Jan 2016, 08:46
MTN INSURANCE
I have reported a phone fault on an MTN insured contract phone. No calls are ever answered, and it takes weeks for emails to be answered. No loan sets are available even though it is advertised as one of the services. MTN is expensive, the signal service where I live is atrocious and they are making issues about getting more money through WhatsApp and BBM but cannot even service their customers
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MTN South Africa's replyOfficial
19 Jan 2016, 07:04Hello Terrynieft,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The request has been sent to the insurance department to contact and assist you with feedback.
For the signal problem you may contact the coverage department on *** to assist you online.
Regarding the whatsApp we cannot assist with any information at the moment.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The request has been sent to the insurance department to contact and assist you with feedback.
For the signal problem you may contact the coverage department on *** to assist you online.
Regarding the whatsApp we cannot assist with any information at the moment.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply19 Jan 2016, 07:04
Official
Hello Terrynieft,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The request has been sent to the insurance department to contact and assist you with feedback.
For the signal problem you may contact the coverage department on *** to assist you online.
Regarding the whatsApp we cannot assist with any information at the moment.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The request has been sent to the insurance department to contact and assist you with feedback.
For the signal problem you may contact the coverage department on *** to assist you online.
Regarding the whatsApp we cannot assist with any information at the moment.
Kind Regards,
Alice van der Merwe
***