DS
DIANE S
1 reviews | Active since Jul 2013
12 Jan 2016, 10:47
MTN INSURANCE
I HAVE INSURANCE ON MY MTN CONTRACT THROUGH MTN INSURANCE. I HAVE SUMBITTED A CLAIM ONLINE ON THE 15-DEC-15 AND SUBMITTED A CLAIM AT THE MTN STORE ON THE 29-DEC-15 AND EMAILED THE FORM ON THE 4-JAN-16. TO DATE I HAVE RECEIVED NO FEEDBACK FROM MTN, THE NUMBER JUST RINGS AND NOBODY ANSWERS AND MY REQUESTS TO CUSTOMER SERVICE ARE ALSO IGNORED. THERE IS NO SERVICE FROM MTN INSURANCE, NOT EVEN BAD JUST NO SERVICE. <br> DO MTN REALISE THAT THERE STAFF IS GOING TO COST THEM MANY CUSTOMERS, I WILL NEVER RENEW MY CONTRACT WITH MTN AGAIN.<br>
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
12 Jan 2016, 15:53Hello DM VAN STADEN,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the Insurance department for urgent assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the Insurance department for urgent assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply12 Jan 2016, 15:53
Official
Hello DM VAN STADEN,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the Insurance department for urgent assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the Insurance department for urgent assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
