MTN Insurance

<p>I am writing to show my dissatisfaction with the service that I am getting from my insurance regards to the dispatch of my cellphone device.</p> <p> </p> <p>On Wednesday 12 July 2017 I called and spoke to Naim Ibrahim, who promised me that the device was already available and will be dispatched and delivered to me within 2-4 working days. Today 14 July 2017 I called to just do a regular follow up and find out the status of the dispatch and delivery only to be told that the device was not available but available now and that it will take 2-5 working days now to be delivered to me(to be delivered on or before Friday 21 July 2017) .</p> <p> </p> <p>I now believe I will wait more than 10 days to get my device that I have insured and was assured that within 72 hours of loss or theft I will be smiling with my device in my hands ready to be in touch with my business.</p> <p> </p> <p>I don’t trust this insurance anymore. Is it even worthy to insure anymore? I feel there is no need at all to pay this insurance, have lost touch with my work emails on my phone.</p> <p> </p> <p>Not Happy.</p> <p> </p> <p> </p> <p>Benard Ponde (Mr)</p> <p>Tel: +27 73 ********** </p> <p> </p>