MTN Insurance

<p>My phone was ****** o the 27th of May 2017. I went to birch acres mall to report it and to do a simswap the following day I went to the police stand and MTN branch Sandton to claim, they gave me a claim form and told me that I should fill it and email it to pinnacle insurance. </p> <p> </p> <p>The insurance called me on the 30th of May to tell me that the last I used my contract Sim was last year December 2016. I told the lady that's not true and to please go check on their system again cause it not be updated. She said she will check and get back to me but never did.</p> <p>I called them today 02 June 2017, after being on hold for over 7 minutes a lady picks up the phone and I asked her to check how far are they with my claim since I never received any message about it. She told me my claim was declined because I wasn't using the insured number when the phone was ******. </p> <p>I tried to explain to her that there must be a mistake but she also insisted that I was using a different Sim card when the phone was ******. </p> <p>MTN insurance has a problem always when they have to pay up</p>