1 reviews | Active since Aug 2015
MTN Insurance
<p>I was ****** at gun point on the 18th April 2017 and my phone was ****** and then i reported to the Mtn insurance. Two weeks later (2nd May 2017) a consultant contacted me informing me that there was a diff sim card inserted to the phone prior to the ******* so the claim is rejected, I then asked the lady to send me the proof/report of that because i have never ever inserted diff sim to the phone. Even today i am still waiting for them to get back to me, MTN insurance does not even care about us as customers , Not even sympathy was felt by them.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***4
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***4