MTN Insurance

<p>I logged a claim with MTN insurance on the 20th February and 8 days later no one made contact with me regarding the claim .whenever i contacted them to get some feedback i got sent from pillar to post and the one consultant said my claim was never logged. so yesterday i contacted spoke to another consultant Gene who the then advised me that my claim was declined for non payment because my phone was in arrears for over 90 days and dat is not true as my account was never suspended with MTN. which i donot understand why they would then just decline my claim without informing me of their decision or finding out if i can settle any arrears. the emails i sent to their complaint divison no response from them. in short MTN HAS BEEN A GORRIBLE SERVICE PROVIDER THAT DOES NOT KNOW HOW T TREAT THEIR CLIENTS AT ALL.</p>