1 reviews | Active since Feb 2017
MTN Insurance
<p>I am appalled at the manner in which my ONLY insurance claim ever is veing handled. Or I should say NOT handled.</p> <p> </p> <p>I sent through a claim form 27.01.2017. Email feedback states they have a backlog due to a new company taking over. The lead time given is 3-5 business days. More than a week later I call to find out whats happening only to have an agent tell me I need to forward a copy of my ID (this was not stated on the form or any of the documents). This should have been communicated to me when they received my claim. I forward the corrected documents 07.02.2017. Since then, NOTHING. Everytime I call the call centre I am put in a que of 30-40 people. I do not have this kind of time! This is the most pathetic service I have ever received from anyone! I expect my claim to be escalated ASAP! This is unacceptable!</p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an urgent escalation has been sent to Pinnacle to assist and provide feedback on claim status. A call back will be done during the course of the day for update to be done.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an urgent escalation has been sent to Pinnacle to assist and provide feedback on claim status. A call back will be done during the course of the day for update to be done.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin