1 reviews | Active since Feb 2017

13 Feb 2017, 17:18

Mtn Insurance

<p>It's been 2 weeks since my insurance claim, I've been calling and with no help non what so ever until today when Unathi Tyhalisi answered my call, in less than 10min i received an SMS of claim approval and followed by her call to confirm, I paid my access and within minutes of sending proof she called acknowledging and confirming delivery address.</p> <p> </p> <p>after the really bad service I received past 2 week, I knew I had to celebrate this being for caring about customer service </p> <p> </p> <p>Unathi Tyhalisi- thank u</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply13 Feb 2017, 21:26
Official

Dear Pontsho

Thank you so very much for your post, complimenting service unathi and/or efforts. We express our sincere appreciation for the time that you took to let us know that he is doing a great job.

I will be sure to pass along your kind words as it helps when we know that we have truly made a difference to those we serve each and every day.

Thank you

mike

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