MTN insurance

<p>On 10/9/2016 i put in a claim for my broken phone and on 20/9/2016 I got an email that said they recieved my claim and it has been registered they also send me claim number which is # ********** 0.</p> <p> </p> <p>On 7/11/2016 the courier came to pick up my broken phone. Around 14/12/2016 I gave the repair centre a call and they said my phone is fixed they are waiting for the excess amount to be paid.</p> <p> </p> <p>In all that time no one ever tried to contact me regarding to what the excess amount is or where it needs to be paid , they gave me a contact number of the insurance department ********** who I called multiple times and no one ever answers the phone. I send them an email and no one responds to that either.</p> <p> </p> <p>I am out of options and would like to know who I can talk to who can help me with this. Every number they give you is machine operated and you can never talk to a representive to explain your situation. </p> <p> </p> <p>I am on the verge of stopping all payments on my Mtn accounts untill I get my phone back. </p>