1 reviews | Active since Jan 2013
MTN INSURANCE
<p>I contacted MTN Insurance on the 15th of November and waited 45 minutes to get through to a consultant. After finally getting through I informed them that my phone was faulty and needed repair under insurance. They then sent me a form to fill in and return via email which I did on the 15th of November. To date (24/11) I have still not received notification of when my phone will be collected for repair . i cannot face callling them again and waiting another 45 minutes to get through? I have been paying R300 a month for insurance but it seems impossible to get assistance when required? Really poor service !!!!</p>
6 weeks since I reported the fault on my phone to MTN and still I do have a phone? After my last complaint MTN finally collected my phone 3 weeks after I reported it faulty. Tried emiling MTN to try and find out when I can expect my phone back but nobody can tell me? Since my phone was collected 3 weeks ago I have not received one email telling me when I can ecpect it to be returned?
6 weeks since I reported the fault on my phone to MTN and still I do have a phone? After my last complaint MTN finally collected my phone 3 weeks after I reported it faulty. Tried emiling MTN to try and find out when I can expect my phone back but nobody can tell me? Since my phone was collected 3 weeks ago I have not received one email telling me when I can ecpect it to be returned?