1 reviews | Active since Nov 2016
MTN Insurance
<p>It must be the worst example of bad service and blatant thievery I have seen in big business in South Africa.</p> <p> </p> <p>I pay insurance for a instrument through MTN and zero of my last three claims was paid. Recentyl my phone got ****** and I claimed against 15000 value instrument insurance. Wehnever i call the machines responce says my claim is approved click zero to speak to consultant for further information. When pressed system says invalid option and i get stuck. On numerous occasions and efforst i cant speak to anyone from insurance . I highly recomend staying away from them and moving to outside insurance providers. </p> <p>They trying to force me to buy a instrument cash and forget my claim like twice before where I never heard from them again. </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***